Today's corporate world is witnessing stiff competition among the organizations that intend to outwit each other in terms of growth and development. Companies now focus on the following points that have become part of their organizational strategy:
• Global competition
• Accelerating pace of change
• Adoption of new technologies
• Meeting customer satisfaction
• Reducing costs
• Delivering quality
It is not easy for the companies to meet the above challenges. To meet such demands, Six Sigma methodology has become the most important corporate initiative. Experts believe that there are only a few companies that have not taken any initiative on Six Sigma implementation. Now the companies focus on retaining old customers rather than wooing new customers. Six Sigma plays an important role in meeting the standards of customer satisfaction and thus, retaining the customers who bring benefits to the company.