Popular Advice Column Spreads Six Sigma Knowledge

The popular customer service advice column “Ask Mr. Lee,” is now headed for wide distribution, fueled by demand.  The column is known for the straight-forward, easy-to-comprehend tips for business process improvement, call center performance, and data analysis application.  Unsurprisingly, the single author, Roger Lee, credits much of his business acumen to his Six Sigma Black Belt training.  Business Wire Reports:

“It doesn’t take a PhD to improve call center performance,” said Roger Lee, a Six Sigma Black Belt. “As Deluxe demonstrates, the most important thing is a true commitment to the customer and a drive for improvement. My job is to provide tools to help companies reach their goals and keep getting better.”