GE’s Jack Welch Discusses Six Sigma Service Quality

As one of the most celebrated corporate leaders, Jack Welch’s brain has been picked for businiess strategies and solutions for years.  So most expected the 2001 retiree from General Electric’s newest autoiography to reveal nothing new.  Surprisingly, however, Welsh covers in depth the importance of pushing for Six Sigma quality, and creating a culture of change in the workplace.  Additionally the book offers a number of the leader’s hard and fast fules.  BusinessWeek Reports:

Budgets, he argues, should be less about making your numbers and living within your means than beating last year’s performance and besting competitors whom you truly understand.

Flexibility on the job is something you earn bia superior performance.