Xerox CEO Credits Six Sigma With Company’s Turnaround

Xerox CEO Anne Mulcahy spoke this week at Harvard Business School, discussing her role in the companies 180 degree turnaround.  In  May of 2000 the company was $18 million dollars in debt and many executives were either being accused or convicted of fraud.  Despite criticism from nearly every corner, Mulcahy met with SEC regulators and initiated a redoubled effort to recoup market share by pushing R & D, productivity, and efficiency.  The HARBUS Online Reports:

Mulcahy increased spending on research and development, which she called “the keys to the kingdom” and began a “relentless focus on productivity” that would include deploying Lean Six Sigma throughout the company.