HSBC To Increase Six Sigma Usage
HSBC Bank Malaysia Bhd, a leading lender for the country of Malaysia plans to intensify the usage of Six Sigma throughout its business model. The company initially adopted the methodology within its core processes and satisfied with its success is now incorporating the methodology into its peripheries. Six Sigma incorporation is spearheading a larger effort on the part of the bank to increase its clientele base as well as the number and variety of value-added services it provides its customers. TheStar Online Reports:
Under this methodology, every key party plays an active role in ensuring that customer demand and satisfaction are met and at the same time, the quality of products and services are enhanced.
On the credit card business, he said the bank was targeting to secure 850,000 cardholders by the end of the year from 700,000 currently.