Telstra Touts Unit Specific and End-to-End Benefits of Six Sigma

Telstra is in the final stages of completing a three year program to implement Six Sigma which will ultimately yield $150m in cost savings.  The company was introduced to Six Sigma through consumer and marketing chief David Moffatt, formerly of GE.  The program has been implemented within specific units, however, because of the unique flexibility of the program it has also been incorporated in wider scoped end-to-end performance improvements.  The Australian Reports:

“Over the last three years Telstra has implemented significant improvements in our processes which have contributed to reduced cycle times, increased revenues and, importantly, improved the customer experience with Telstra,” chief executive Ziggy Switkowski said in a note to senior management.