Six Sigma Implementation in Call Centers
A four day training course is being organized on the implementation of Six Sigma in call centers. The course will utilize data and statistical analysis to monitor and enhance call center performances. It will adopt the method of eliminating defects in the business process and create an environment for better customer services. Participants will be able to use Six Sigma tools to focus on deficiencies and thereby find solutions to rid the business process of such defects.
The instructions will be delivered with real-world experiences and examples to explain the value of Six Sigma discipline. The course is meant for executives and analysts who are looking for an improvement in the services sector by understanding and implementing Six Sigma methodology. isixsigma.com reports:
Whatever your starting place, however far along your organization, this seminar is designed to help you achieve real results and create tangible business value. Given heightened customer demands, global competition and stretched resources, there has never been a more important time to learn and apply these principles!