Six Sigma Blog: Six Sigma for IT-Enabled Services

Six Sigma for IT-Enabled Services

Six Sigma has been proved as a very useful tool in the BPO Units and Customer Contact Centers. It has been acknowledged that these IT-enabled services need a very tight control over processes, as discipline is the key to improved performance. The management approach has to be rigorous, customer-oriented and data-driven. This is very essential to achieve measurable business results.

Six Sigma training has managed to meet all the requirements of IT-enabled services. Now a days, several workshops are being designed and delivered by people who understand the ITES operations as well as Six Sigma methodology. The Black Belt training for ITES provides effective tools and methods in the knowledge and their applications in an ITES environment. Six Sigma in the ITES sector is contextual and experiential. It addresses management issues while improving process performance.