Buzz Contact Centre Solutions takes to Six Sigma

Buzz Contact Centre Solutions, an outsource call centre solutions provider in the Middle-East region, has decided to implement Six Sigma practices in its management system. Towards this effort, the company recently held a training program on Six Sigma principles for its staff. The program was spread across 12 days, and was conducted by TQMI and Motorola University.

Head of Buzz, Tarun Gulati, declared that 25 of its staffers successfully completed the Six Sigma Green Belt training and will soon be certified Six Sigma professionals. In course of the training sessions, the staff have picked up problem-solving, project and crisis management, and technical improvement skills. AMEinfo.com reports:

Added Mr. Gulati: ‘Our objectives were three fold—to convert all our employees into high-performing team members, instill values of team leadership and integrity; and prepare them for the future. Motorola’s qualified and experienced trainers are some of the best in the world for Six Sigma training and they have met our expectations.’ 

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October 15, 2005 in Training | Permalink

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