Motorola Credits Six Sigma for Past Successes and Bets on Future

Ed Zander, CEO of Motorola, reflected upon the Six Sigma management system, originally implemented at Motorola in 1988.  It was this system, he argues, that streamlined Motorola’s processeses and made the company the global leader in mobile phone sales.  Zander now wants to reinvigorate the recently lackluster company by re-implementing that system. Reports:

“In a world where simplicity and speed rule, the way they did things was just very complex,” says Zander, who gave Frost responsibility for the overall marketing budget instead of requiring each division’s marketing chief to come up with his or her own. He did the same with the human resources budget and put newcomer Ruth Fattori, 52, a former senior vice president at JPMorgan Chase & Co., in charge of the department.