India has made significant progress after being favored as the prime destination for outsourcing in the world. The availability of vast talent pool, good telecom infrastructure and effective government policies made it a preferred outsourcing destination in the world. However, in the recent years, India has found several competitors in the outsourcing market. Australia, China and the Philippines are fast emerging as hot destinations in the ITES/BPO sector.
To sustain its competitive advantage in the IT/ITES sector, India needs to move up the value chain by offering superior quality to its overseas clients. Most successful companies have adopted Six Sigma as a mean to achieve the level of quality so that they can provide a value proposition to their clients. Six Sigma helps in identifying and eliminating causes of errors or defects in business processes by focusing on key outputs. Six Sigma for BPOs certainly is an advantage for companies to achieve higher quality and productivity.